60 seconds with…Niina Tötterman and Marko Ojala, Global Spares Specialists, KONE Global Spares Supply

Tell us about your business, when was it formed and what do you do?

KONE, founded in 1910 in Finland, is a global leader in elevators and escalators. KONE Global Spares Supply, founded in 2006, ensures the availability of genuine spare parts, supporting customers worldwide. We provide high-quality components to keep people moving safely and efficiently in urban environments. Our mission is to improve the flow of urban life through reliable, innovative solutions.

Who are your customers? Which markets do you serve?

We serve maintenance companies and businesses with qualified technicians engaged in various sectors, including residential, marine, hotels, medical, office, retail, business centers, government offices (courts, education, banks), and public transportation hubs like airports, metro, and railway stations. Our global reach ensures customers receive the right spare parts to maintain safe, reliable, and efficient mobility solutions.

How many times have you been to LIFTEX?

This will be our third time attending LIFTEX. We value the opportunity to connect with industry professionals, showcase our latest innovations, and support our customers in finding the best spare parts solutions for their needs.

What are the main issues that your customers deal with and how do you help them?

Field technicians often need help identifying the right replacement parts. We offer material identification services to ensure they get the correct solution based on their equipment. Our 24/7 mobile-friendly webshop allows easy ordering anytime, and our customer service team is ready to assist. With over 200,000 parts available, we provide a one-stop source for all their maintenance needs, whether it is quality spare parts, tools, or personal protective equipment.

Are there any issues that specifiers, contractors / owners should be aware of in the next 12 months?

Ensuring equipment reliability remains a key challenge as supply chain fluctuations and aging infrastructure impact maintenance planning. Having quick access to genuine spare parts is crucial to avoiding downtime. Our webshop provides a seamless ordering experience, and our expert team is available to assist with part identification, helping businesses stay prepared and keep their equipment running smoothly.

How can we, as an industry, help designers and building owners to become more energy efficient and meet Net Zero targets?

Optimizing elevator and escalator performance with energy-efficient components is key. Using genuine spare parts ensures longevity, reducing waste and unnecessary replacements. Upgrading outdated systems with modern, energy-saving solutions can lower consumption. Providing digital tools for remote monitoring and predictive maintenance helps minimize downtime and enhances efficiency, supporting sustainability goals.

What will you be promoting / what can visitors expect to see on your stand?

Visitors can learn about our spare parts solutions, material identification services, and 24/7 mobile-friendly webshop. Our team will be available to discuss how we help field technicians and businesses find the right parts quickly and efficiently. With over 200,000 parts in our portfolio, we ensure seamless maintenance and modernization. Stop by to meet our experts and discover how we can support your equipment needs.

What advice would you give to anyone visiting the show? What should they look for and how can they get the most from their visit?

Plan ahead and prioritize the exhibitors that align with your needs. Explore new technologies, ask questions, and network with industry experts. If you’re involved in maintenance, visit stands offering quality spare parts. To make the most of your visit, contact our team in advance at gss.globalspares@kone.com to book a time to meet with us and discuss how we can support your equipment needs.